User Involvement In Business Process Revision
A company is revising its business procedures and has assembled a team of experts to develop a new business model. Under the guidance of a project manager, the team adheres to the schedule and maintains active communication. At the end of the process, the project manager invites end-users to provide feedback on the new model. Why is this approach to revising a business model flawed?
A
The end-users should have been involved in the process from the beginning
B
The company should create entirely new procedures rather than revising existing ones
C
The project manager is not responsible for facilitating communication within the team
D
The project manager is not responsible for keeping the team on schedule